Compare ITSentry Manged Service Plans
IT support is not "one size fits all." That's why we have different plans to cater to a variety of business needs.
New! ITSentry Comprehensive – hardware, software, & support all in one package. Learn more!
| Solo professionals and small offices |
Small businesses with servers | Larger offices with in-house IT staff |
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| SOHO | Basic | Premium | Enterprise | |
| Remote support |  |
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Remote access use your computer from anywhere |
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| Monitoring | |
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alerts go to your onsite administrator |
| Routine maintenance | |
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hourly |
| Anti-virus | |
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optional $6/license |
| Anti-spam | 2 mailboxes Not available for all mail servers. |
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optional $2/mailbox |
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Online backup add storage: $1.50/GB |
3GB/workstation | 5GB/server | 5GB/server | optional $15/workstation (3GB) $25/server (5GB) |
| Response guarantee: system down |
8 hours | server: 8 hrs other: 16 hrs |
server: 4 hrs other: 8 hrs |
2 business days server: 4 hrsother: 8 hrs |
| Response guarantee: all other |
16 hours | server: 16 hrs other: 32 hrs |
server: 8 hrs other: 16 hrs |
2 business days server: 8 hrsother: 16 hrs |
| Monthly support hours included | ½ hr/workstation | — | ½ hr/workstation 1 hr/server |
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| Monthly fee |
$25 + $55/workstation |
$190/server $35/workstation |
$380/server 40% off |
$22/workstation $44/server 30 seat minimum |
ITSentry SOHO
Perfect for 1–5 computers in a small or home office
The SOHO plan is designed to provide sophisticated support to solo professionals, consultants, and small workgroups. Only have 1 computer? Then your business probably depends on it running smoothly every day. Road warrior? No problem. ITSentry goes anywhere there is an internet connection. Think you can't afford this kind of support? Think again. At only $2/day, ITSentry SOHO delivers the support you need at a price that makes sense.
Benefits
- Continuous monitoring by our experts to detect problems before they impact your business.
- All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
- Built-in support hours.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
- Guaranteed response times.
- Predictable IT support costs.
ITSentry Basic
Cost-effective routine support
ITSentry Basic provides the monitoring, routine maintenance, anti-virus, and anti-spam protection your business needs to run smoothly, and we're just a phone call away when you need extra help.
Benefits
- Continuous monitoring by our experts to detect problems before they impact your business.
- All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
- Guaranteed response times.
ITSentry Premium
All of the monitoring, maintenance, and support your business is likely to need
The Premium plan is the ideal solution for small businesses that depend on technology and want the peace of mind of having an IT department without the high cost of a full-time staff. ITSentry Premium includes the monitoring, maintenance, and support that it takes to keep your network, computers, and employees working smoothly.
We've even included the support hours it usually takes each month for ad hoc and helpdesk requests—½ hour per workstation and 1 hour per server. For most clients, ITSentry Premium includes all of the support they need.
Benefits
- Continuous monitoring by our experts to detect problems before they impact your business.
- All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
- Built-in support hours.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
- Guaranteed response times.
- Predictable IT support costs.
ITSentry Enterprise
State-of-the-art tools and support for your in-house IT staff
ITSentry Enterprise puts our sophisticated monitoring and support tools on your network, allowing your IT staff to be more efficient and effective. With the ITSentry system in place, Sequoya can provide seamless outsourced support when you need it.
Benefits:
- More efficient use of your time.
- Alerts to notify you of low-level errors before problems become serious.
- Ability to "script" maintenance activities to be performed automatically during off-hours.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
ITSentry features:
- Spam Control – Our best-in-class spam filtering solution saves you time and lets you focus on the real email. Blatant spam is discarded immediately while suspect email is efficiently quarantined for your review. All filtering is done before spam even reaches your network so it even saves you Internet bandwidth, disk space, and CPU time. Spam filtering is available with the Premium, Comprehensive, and Ultra plans.
- Online Backup – Everyone hates backups but we can make them almost painless. Our online backup solution can be used to protect critical data against hardware failures, software errors, viruses, and disasters. This is available with any of our ITSentry plans.
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