ITSentry Basic puts our sophisticated monitoring and support tools on your network where they can be used by your staff or ours to provide efficient, prompt detection and resolution of problems.

ITSentry Basic is ideal for small businesses with minimal support needs or for medium and large businesses with an in-house IT staff that needs to be able to work more efficiently with the peace of mind of outsourced support on demand.

Benefits:

• More efficient use of your time.
• Alerts to notify you of low-level errors before problems become serious.
• Ability to "script" maintenance activities to be performed automatically during off-hours.
• Faster response from Sequoya when you need help.
• Reduced or eliminated travel time (and cost) when Sequoya provides support.
• Reduced hourly rate for all services.

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The SOHO plan is designed to provide sophisticated support to solo professionals, consultants, and small workgroups. Only have 1 computer? Then your business probably depends on it running smoothly every day. Road warrior? No problem. ITSentry goes anywhere there is an internet connection. Think you can't afford this kind of support? Think again. At $44/month, ITSentry SOHO delivers the support you need at a price that makes sense.

Benefits

• Continuous monitoring by our experts to detect problems before they impact your business.
• All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
• Built-in support hours.
• Faster response from Sequoya when you need help.
• Reduced or eliminated travel time (and cost) when Sequoya provides support.
• Reduced hourly rate for all services.
• Guaranteed response times.
• Predictable IT support costs.

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The Premium plan is the ideal solution for small businesses that depend on technology and want the peace of mind of having an IT department without the high cost of a full-time staff. ITSentry Premium includes the monitoring, maintenance, and support that it takes to keep your network, computers, and employees working smoothly.

We've even included the support hours it usually takes each month for ad hoc and helpdesk requests—½ hour per workstation and 1 hour per server. For most clients, ITSentry Premium includes all of the support they need.

Comprehensive and Premium plan clients also receive our highest priority—you're always first in line.

Benefits

• Continuous monitoring by our experts to detect problems before they impact your business.
• All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
• Built-in support hours.
• Faster response from Sequoya when you need help.
• Reduced or eliminated travel time (and cost) when Sequoya provides support.
• Reduced hourly rate for all services.
• Guaranteed response times.
• Predictable IT support costs.

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The Comprehensive plan provides the same features as our Premium plan but also includes unlimited support hours for maintaining all of your core business functions: email, file sharing, printing, Office applications, accounting, etc. With ITSentry Comprehensive you know exactly what it will cost each month to keep your technology infrastructure running smoothly so that your business does too.

Comprehensive and Premium plan clients also receive our highest priority—you're always first in line.

Benefits

• Total piece of mind—fixed monthly support cost.
• Continuous monitoring by our experts to detect problems before they impact your business.
• All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
• Unlimited support hours for all core business functions.
• Faster response from Sequoya when you need help.
• Reduced or eliminated travel time when Sequoya provides support.
• Reduced hourly rate for all services.
• Guaranteed response times.

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