Compare ITSentry Manged Service Plans
IT support is not "one size fits all." That's why we have four different plans that cater to a variety of business needs. Not sure which one's right for you? Take our brief questionnaire to find the perfect IT support plan for your business.
| Basic | SOHO | Premium | Comprehensive | |
|---|---|---|---|---|
| Reduced hourly rate | ||||
| Remote support | ||||
| Remote access | ||||
| Monitoring | Alerts go to you or your IT staff. |
|||
| Routine maintenance | hourly | |||
| Support included | — | ½ hr per computer | ½ hr per computer 1 hr per server |
Unlimited |
| Anti-Virus | optional $5/computer |
optional $5/computer |
optional $5/computer |
|
Anti-Spam (only for clientswith servers) |
optional $1/mailbox |
— | optional $1/mailbox |
|
| Response guarantee: system down |
Best effort* | 8 hours | Server: 4 hrs Other: 8 hrs |
Server: 4 hrs Other: 8 hrs |
| Response guarantee: all other |
Best effort* | 16 hours | Server: 8 hrs Other: 16 hrs |
Server: 8 hrs Other: 16 hrs |
| Price | $20/computer $40/server |
$44/computer | $35/computer 40% off |
$45/computer 30% off |
* ITSentry clients are always given priority over non-ITSentry clients.
Coming soon! ITSentry Ultra—all the features of Comprehensive, with hardware and software included, too!
ITSentry Basic
State-of-the-art monitoring at a budget price
ITSentry Basic puts our sophisticated monitoring and support tools on your network where they can be used by your staff or ours to provide efficient, prompt detection and resolution of problems.
ITSentry Basic is ideal for small businesses with minimal support needs or for medium and large businesses with an in-house IT staff that needs to be able to work more efficiently with the peace of mind of outsourced support on demand.
Benefits:
- More efficient use of your time.
- Alerts to notify you of low-level errors before problems become serious.
- Ability to "script" maintenance activities to be performed automatically during off-hours.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
- Reduced hourly rate for all services.
ITSentry SOHO
Perfect for 1–5 computers in a small or home office
The SOHO plan is designed to provide sophisticated support to solo professionals, consultants, and small workgroups. Only have 1 computer? Then your business probably depends on it running smoothly every day. Road warrior? No problem. ITSentry goes anywhere there is an internet connection. Think you can't afford this kind of support? Think again. At $44/month, ITSentry SOHO delivers the support you need at a price that makes sense.
Benefits
- Continuous monitoring by our experts to detect problems before they impact your business.
- All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
- Built-in support hours.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time (and cost) when Sequoya provides support.
- Reduced hourly rate for all services.
- Guaranteed response times.
- Predictable IT support costs.
ITSentry Premium
All of the monitoring, maintenance, and support your business is likely to need
ITSentry Comprehensive
One price, unlimited service for all of your core business functions
The Comprehensive plan provides the same features as our Premium plan but also includes unlimited support hours for maintaining all of your core business functions: email, file sharing, printing, Office applications, accounting, etc. With ITSentry Comprehensive you know exactly what it will cost each month to keep your technology infrastructure running smoothly so that your business does too.
Comprehensive and Premium plan clients also receive our highest priority—you're always first in line.
Benefits
- Total piece of mind—fixed monthly support cost.
- Continuous monitoring by our experts to detect problems before they impact your business.
- All routine maintenance included (patch updates, disk cleanup, AV updates, backup checks).
- Unlimited support hours for all core business functions.
- Faster response from Sequoya when you need help.
- Reduced or eliminated travel time when Sequoya provides support.
- Reduced hourly rate for all services.
- Guaranteed response times.
ITSentry options:
- Spam Control – Our best-in-class spam filtering solution saves you time and lets you focus on the your real email. Blatant spam is discarded immediately while suspect email is efficiently quarantined for your review. All filtering is done before spam even reaches your network so it even saves you Internet bandwidth, disk space, and CPU time. Spam filtering is available with the Premium, Comprehensive, and Ultra plans.
- Online Backup – Everyone hates backups but we can make them almost painless. Our online backup solution can be used to protect critical data against hardware failures, software errors, viruses, and disasters. This option is available with any of our ITSentry plans.
Conserve your laptop battery.
You can extend your laptop battery life by turning off your wireless adapter whenever possible and unhooking any USB devices when not in use. Also, change your...

