Summary of Professional Qualifications

• Wide range of experience from highly technical to supervisory and executive.
• Strong ability to bridge the gap between technology and business so that business requirements are accurately translated into technology solutions and the cost/benefit of emerging technology is clearly communicated to executive management.
• Excellent written and verbal communication skills.
• Currently act as CIO for 9 area small businesses.
• Demonstrated ability to manage personnel.
• Experienced and effective in leading cross-organizational groups to define and support enterprise-wide technology plans.
• Proficient technical ability in a variety of programming languages and operating platforms.

Professional Experience

President
Sequoya Technologies Group, LLC
July 2002 – present

• Founded the company, developed a business plan, and hired staff.
• Average of 80% annual growth over the last 4 years.
• Responsible for all phases of budgeting and financial management.
• First company in the region to develop and offer a web-based, enterprise-type managed service model for small business.
• Personally responsible for acting as Chief Information Officer for 9 regional small businesses with approximately 75 smaller, active clients.

Sr. Analyst and Consultant
Digital Strategies, Inc.
December 1989 – July 2002

• Met with clients to perform requirements analysis for new systems, modifications, and integration of existing systems.
• Responsible for designing solutions involving new software development and integration with vendor-supplied hardware and software components.
• Responsible for hands-on technical programming and implementation of system solutions.
• Acted as project leader with teams of client personnel to establish information architecture.
• Developed communications software that enabled daily publication of mutual fund listings in the Wall Street Journal.
• Designed and implemented software for AG Edwards that permitted their transition to a new real-time transaction processing system without the need to re-design several thousand OLTP applications.

Supervisor of Operations and System Software
Oklahoma Gas & Electric
February 1987 – August 1989

• Responsible for hiring and supervising a staff of 18 operations and systems programming personnel.
• Managed 24x7x365 operation of 2 corporate mainframe sites and a statewide proprietary network of 500 terminals and 1000 users.
• Assisted in defining budgets and managing expenses for the operation of a $10M information infrastructure.
• Led company-wide task force to design and implement a standardized, multi-host corporate network based on TCP/IP. (Note that this was in 1987 when most networks were proprietary.)
• Developed disaster restoration procedures that reduced recovery time from 24 hours to 3.
• Developed OLTP traffic routing software that increased system reliability and provided terminal device independence for application programmers.

Other supervisory and senior level technical positions
Oklahoma Gas & Electric, 1978 – 1987

Education

• Franklin Pierce College, BS in Computer Science
• University of Oklahoma, 3yrs Electrical Engineering and Computer Science
• Numerous vendor-specific courses in operating systems, programming languages, and operations.

Community Service

Board member
American Red Cross NH West Chapter, Keene, Dec 2005 – present

Sequoya Charitable Donation Program
Developed a charitable giving program that provides in-kind donations to numerous area non-profits chosen by Sequoya's clients.

Summary of Professional Qualifications

• Experienced with all Microsoft operating systems, as well as some Linux/UNIX flavors.
• Experienced in TCP/IP networking.
• Microsoft certified Small Business Specialist.
• Acronis Certified Engineer.

Professional Experience

Server/Network Engineer
Sequoya Technologies Group, LLC
October 2005 – present

• Provide IT support for area businesses.
• Work with clients to implement technology solutions tailored to their business needs and budgets.
• Create procedural documentation for hardware and software installation/configuration.

Server Engineer
Numa, Inc.
May 2000 – October 2005

Summary of Professional Qualifications

Nine years of experience in systems administration, including analyzing, installing, maintaining, and repairing hardware, software and peripherals in cross platform networks. Excellent communication and problem solving skills.

Professional Experience

Desktop Support Technician
Sequoya Technologies Group, LLC
October 2009 – present

Systems Administrator
Eastern Mountain Sports
October 2004 – August 2009

• Administer Microsoft Windows Servers (Active Directory) and Windows Workstations for 1500 users.
• Administer Microsoft Exchange 2003 servers with Blackberry integration services.
• Administer Apple OSX Server and G5 workstations for 15 users.
• Install and administer Windows Server Update Services (WSUS).
• Build and administer Solaris 9 web servers in support of EMS.COM and EMS point of sales systems.
• Write and update documentation and procedures for current and new systems.
• Maintain 24x7 on call support for stores and server environments on a rotating basis with other team members.
• Backup and restore network data using Commvault galaxy 4.5.
• Perform onsite systems installations, troubleshooting and staff training for new store deployments.
• Install and administer MSSQL 2000 and MSSQL 2005 databases.
• Administer Citrix server environment.

Adjunct Professor
Keene State College
January 2004 – May 2004

• Taught CS 101, Introduction to Computer Science

IT Manager
Church & Main, Inc.
October 2001 – October 2004

• Migrate network from OS9 based apple share server and OS9 desktops to Linux file share and OSX desktops.
• Manage capital equipment specification & procurement for IT services.
• Administer Linux file web and sendmail email servers for 25 users.
• Administer 24 Apple G4 Desktops

Web Developer
Church & Main, Inc.
October 2001 – October 2004

• Create and update web content on client web sites utilizing Dreamweaver MX and Coldfusion MX.

Cement Truck Driver
Audi Bros., Westbrook CT
1995 – 1996

• Operate and maintain heavy equipment including pay-loader and cement trucks.
• Deliver ready mix concrete to job sites.
• Perform hydraulics repairs and welding as necessary.

Photographersmate Second Class (E-5)
United States Navy, USS Tripoli LPH-10, San Diego CA
1989 – 1994

• Provide photographic services for ship's company, embarked staff and Department of Navy including photojournalism, portraiture, documentation, & intelligence gathering.
• Navy Achievement Medal, for service in Somalia and the Persian Gulf 1994
• Meritorious Unit Commendation, for service in Somalia 1994
• Honorably discharge December 1994

Affiliations

• Upsilon Pi Epsilon, president 9/2001-1/2002
• ACM, Association for Computing Machinery, member

Education

• 2001 Keene State College, Keene, NH BS Computer Science, Magna Cum Laude
• 2008 SNHU, Manchester NH, MS Information Technology in progress

Summary of Professional Qualifications

Overall generalist experience and specialist roles in Microsoft Exchange and PeopleSoft Financials running on a Windows platform. Nearly 23 years of Insurance industry experience working with personal lines, commercial lines, and claims applications. Strong technical background with excellent troubleshooting skills. Experienced in deploying code using documented change management procedures and part of the rotating primary on-call support schedule.

Proficient in:

• Business & Technical Analysis
• Documentation
• Enterprise Security
• Project Management
• Enterprise Printing & Scanning
• Demand & Capacity Planning
• Customer & Client Relations
• Disaster Recovery
• Active Directory Security

Professional Experience

Desktop Support Technician
Sequoya Technologies Group, LLC
October 2009 – present

Senior Systems Engineer, Information Technology
Main Street America Group - NGM Insurance, Keene, NH
January 2006 – September 2009

Build and maintain over 300 physical and virtual network distributed servers, participate in key project design build, capacity planning, and implementation, deploy application code using change management control procedures, maintain Exchange Server 2003 environment with over 1750 mailboxes. Provide general troubleshooting and regular maintenance to maintain healthy server state.

• Provide project management support of development and new business initiatives, ensuring timely delivery of projects within budget, identifying and driving process improvements in order to gain workflow efficiencies.
Successfully designed, implemented and maintain three PeopleSoft Financials environments. Bare bones implementation of Financials 9 was implemented and fully functional in 6 months. Accounts Payable was implemented the following year and enabled us to sunset the CDS mainframe payment system. Established a performance tuning document to maximize database table structure and data fragmentation issues to decrease query response time.
• Recognized subject matter expert for Exchange administration; includes expertise in Outlook integration, mail flow issues, virus protection, and blocking extensive spam, spoofing, and anti-relay messages. Over 20 million dirty messages and viruses blocked since implementation.
• Exchange Server performance tuning and usage trend analysis reporting contributed to the successful migration of several remote office servers into our central data management center. This improved response time, administration overhead, and reduced hardware/license costs saving the company over $65,000.

Systems Engineer, Information Technology
Main Street America Group - NGM Insurance, Keene, NH
June 2000 – January 2006

Build and maintain the infrastructure that delivers e-commerce capability to the company.

• Coordinated the rollout of 85 network Multi Function Printers, implemented scanning and improved cross departmental workflow to reduce fax machine use, line charges and supplies. Realized over $50,000 in cost savings to the company on toner and paper supplies.
• Responsibilities in implementing a web based procurement system included overseeing requirements sessions, writing support documentation, contributing to the project design, working with users to define new business process workflow, managing project deadlines and deliverables, communicating project issues and risks with senior management and implementing change management.

Software Support Specialist, Distributed Technology Services
Main Street America Group - NGM Insurance, Keene, NH
June 1998 – June 2000

Tested application integration, purchased software and developed documentation to train employees. Specialized in hardware and software troubleshooting and kept applications running in a cohesive environment with limited downtime at peak efficiency.

• Developed a bi-monthly technology newsletter for the employee community; designed, edited and published the newsletter to bridge the gap between end user and Information Technology. Educating the user community on some of the most frequently reported Help Desk issues in a format that was friendly and informative created an increased comfort with field support and reduced call volume to the general Help Desk.
• Assign security permissions to file shares and folders and generate compliance reports to audit size, access, and unauthorized content. This allows us to reclaim over 20% in disk space.
• Led all Y2K application testing to achieve business continuity; includes developing the project plan, identifying affected hardware and software, testing for Y2K compliance and replacing all components that failed standardized testing. The company experienced no downtime due to the thorough testing and proactive upgrades.
• Joined the Help Desk call center to resolve issues over the phone and provide second level field support. Strong Office and Outlook skills enabled many issues to be closed without escalation increasing immediate customer satisfaction and reducing second level support.

Employee Communications Coordinator, Corporate Communications
Main Street America Group - NGM Insurance, Keene, NH
April 1992 – June 1998

Managed employee relations, reward and recognition programs, and charitable community outreach.

• Designed several employee recognition programs and managed them through communication, execution, and maintenance stages.
• Planned and executed a companywide, year-long 75th anniversary celebration.
• Established a yearly Health and Wellness fair.
• Contributed to the production of the yearly Annual Report.

Education & Development

• Hallmark Institute of Photography, Associate Degree in Photography and Business Management
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Database Administrator (MCDBA)
• Microsoft Certified Systems Administrator (MCSA)
• MCSA with Messaging Certification (MCSA plus Messaging)
• Time Management
• Microsoft Certified Professional (MCP)
• WebSphere 6.0 Certificate
• Citrix MetaFrame XP Administrator (CCA)
• Linux Administration Boot Camp

Summary of Professional Qualifications

• Experienced in all stages of design, from initial concept to production of the finished piece.
• Knowledge of current standards for website building.
• Proven ability to collaborate with team members, vendors, and clients and to find creative solutions within a budget.

Professional Experience

Marketing Coordinator / Help Desk
Sequoya Technologies Group, LLC
August 2007 – present

• Development of marketing plans and strategies in cooperation with President Tom Strickland and Board Member Debra Strickland.
• Execution of marketing plans.
  • Designing all promotional materials.
  • Production management for all materials, either in-house or through vendors.
• Design, execution, and maintenance of company website and online advertising campaign.
• Responsibility for some aspects of company bookkeeping and general administrative assistance.
• Basic help desk support for clients.

Production Artist
Church & Main, Inc.
July 2006 – August 2007

• Preparation of files for production.
• Preparation of materials for client presentations.
• In-house production of some promotional materials.
• Occasional opportunities for design or layout tasks.
• General support for other team members, including stock photography research, resizing and sending ads for various publications, updates to company website, file management, writing and sending press releases, and some technical computer/software assistance.

Intern
Church & Main, Inc.
2002 – 2005 (summers)

• In-house production of some promotional materials.
• General support for other team members, including stock photography research and file management.

Intern
Warwick Mills, advertising department
2001 (summer)

• In-house production of all promotional materials.
• Layout and/or resizing of some promotional materials.

Education

• Bradley University, BA in Graphic Design and minor in Music, Suma Cum Laude.